Privacy Policy
EdinburghRoofingContractors.co.uk respects your privacy and is committed to protecting any personal information you provide when using this website.
This Privacy Policy explains what information we may collect, why we collect it, how it is used, and the choices you have regarding your personal information.
## 1. Who We Are
EdinburghRoofingContractors.co.uk is operated by James Harris, a roofing contractor serving Edinburgh and surrounding areas.
For the purposes of UK data protection law, we are the data controller for personal information collected through this website.
## 2. Information We Collect
We may collect personal information when you contact us, request a quotation, or otherwise interact with the website.
Depending on how you use the site, this may include:
* Your name
* Telephone number
* Email address
* Property address or postcode
* Details about your roofing requirements
* Information contained in messages or enquiries
* Any photographs or documents you choose to send us
We may also collect basic technical information when you visit the website, such as your IP address, browser type, device information and pages visited.
## 3. How We Use Your Information
Personal information may be used to:
* Respond to enquiries and requests for quotations
* Discuss roofing work you are considering
* Arrange site visits or inspections
* Provide estimates and other requested information
* Communicate with you about an existing job
* Maintain records relating to our enquiries and customers
* Improve the website and how it operates
* Monitor website performance and security
* Meet legal or regulatory obligations
We will only use your information where there is a lawful basis for doing so under applicable data protection legislation.
## 4. Enquiry and Contact Forms
If you submit an enquiry through the website, the information you provide will be used to respond to your request.
We do not sell or rent enquiry information to third parties.
Where another company is required to help us handle your enquiry or provide a service you have requested, information may be shared with that company where appropriate and lawful.
## 5. Telephone and Email Enquiries
If you contact us by telephone, email or another communication method listed on the website, we may retain relevant details from that communication.
This allows us to respond to your enquiry, provide quotations, arrange work and maintain appropriate business records.
## 6. Cookies
EdinburghRoofingContractors.co.uk may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information, operate correctly and understand how visitors use it.
Some cookies may be essential to website functionality, while others may be used for analytics, performance monitoring or other purposes.
Where consent is required, non-essential cookies will only be used in accordance with applicable privacy and cookie requirements.
You can also control or remove cookies through your browser settings.
## 7. Website Analytics
We may use website analytics services to understand how visitors use the website. This can include information such as visitor numbers, traffic sources, pages viewed and general interaction with the website.
Analytics information helps us identify technical issues and understand which areas of the website are useful to visitors.
Where third-party analytics services are used, their own privacy policies may also apply.
## 8. Sharing Personal Information
We will not sell your personal information.
Information may be disclosed where reasonably necessary to:
* Provide services you have requested
* Work with contractors or suppliers involved in fulfilling your requirements
* Operate and maintain the website
* Use website hosting, email or IT service providers
* Comply with legal obligations
* Protect our business, website or users from fraud, abuse or security threats
Any sharing of personal information will be limited to what is reasonably necessary for the relevant purpose.
## 9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period can depend on the nature of the information, whether you become a customer, our legal obligations and the need to maintain accurate business records.
When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
## 10. Keeping Your Information Secure
We take reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through ordinary website forms or email unless specifically requested.
## 11. Your Data Protection Rights
Under UK data protection law, you may have rights including the right to:
* Ask what personal information we hold about you
* Request correction of inaccurate information
* Ask us to delete personal information in certain circumstances
* Request restriction of processing in certain situations
* Object to particular uses of your information
* Request a copy of information in a portable format where applicable
* Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise a relevant right, please contact us using the details provided above.
## 12. Third-Party Websites
This website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will be published on this page, with the date of the most recent update shown at the top.
## 14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to raise a concern with the **Information Commissioner’s Office (ICO)**, the UK’s independent authority responsible for upholding information rights.
## 15. Contact Us
If you have any questions about this Privacy Policy or how EdinburghRoofingContractors.co.uk handles personal information, please contact:
Edinburgh Roofing Contractors
info@EdinburghRoofingContractors.co.uk